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RETURNS & EXCHANGES

RETURNS & EXCHANGES

Here in KHAMAREH, we handle returns on a case-by-case basis, and customer satisfaction is our ultimate goal, as we go above and beyond to inspect each item and ensure products are in perfect condition before shipping.

We accept returns and exchanges if you are not satisfied with your order. The products must be returned to us within 14 days of delivery.

REFUNDS

Our refunds will be issued in a voucher form which can be redeemed within 30 days from the day you receive the voucher code. The initial shipping cost will not be redeemed nor refunded.

RETURNS

To return a product, clients will have to cover the return shipping fee. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.

RIGHT TO CANCEL 

Once your order has been shipped you can't cancel it. However you can return as explained above. For more information, please contact us at info@khamareh.com. Please note that you do not have a right to cancel in respect of cosmetic products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

SALES

All items in sale cannot be cancelled 30 minutes after they have been purchased. However, can be returned once the client has received the goods and still wants to return the products. Our returns policy mentioned above will be applied.